Returns & Exchanges
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Returns are accepted for 15 days from when you receive your order. After that time, returns are no longer accepted. Items must be received in new condition unwashed, undamaged, unused, and with all original tags attached
Final Sale
Final sale items cannot be returned or exchanged.
Return shipping
costs are handled by the customer.
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Returns must be shipped 15 days from when you receive your order. After that time, returns are no longer accepted.
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Send us an email at info@fernandmoon so we can help you through the return process.
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Please allow 3-6 days from when your return is received for us to process your refund. Your credit card provider may take 5-10 days to post to your account.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
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We offer exchanges when inventory allows. Reach out to us at info@fernandmoon.com if you have any questions.
Shipping
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Most of our orders are shipped within 2 business days of purchase, pending availability and credit verification. If you are located outside of Canada., we ship all international orders via express service so you will receive your order within 3-8 business days. We do not ship on the weekend or Canadian holidays, and we do not offer Saturday delivery at this time.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free shipping for orders over $200.
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Right now we do not offer expedited international shipping. However, we ship all international orders via express service so you will receive your order within 3-8 business days, and sometimes quicker!
Payments & Credit
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Size & Fit
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Our size guides serve as a general guideline for helping you find your size. You can view all of our size guides here.
Silhouettes and brands vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our Customer Love team for your perfect fit. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help you out.
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Bust measurement: Measure your bust by placing the tape measure 1-2 inches below your armpit on one side, guiding it around your back, and ending back where you started. Make sure you measure over the furthest point of your chest.
Waist measurement: Find the halfway point between your belly button and the bottom of your ribs. Circle a tape measure all the way around this part of your torso to get your waistline measurement.
Hip measurement (high): Your high hip is where your hip bone begins. Measure the top of your hips by placing the tape measure approximately 3-4 inches below your belly button and circling around. Your high hip is where your hip bone begins.
Hip measurement (low): Your lower hip is where your hip bone ends. Measure the lower part of your hips by placing the tape measure approximately where the zipper of our jeans would end (about 3-4 inches below your high hip) and circling around.